The use of this site, and the terms and conditions for the sale of any goods and services, is governed by the Terms of Service Agreement. By using this site you acknowledge that you have read the Terms of Service Agreement and the disclaimers and caveats contained in this site, and that you accept and will be bound by the terms thereof. REFUND AND RETURN POLICY If you are not 100% satisfied with your purchase, please return the merchandise (applies to stock products only) with original packing within 30 days for a full refund, or replacement. Custom or special orders can not be returned. DELIVERY Most stocked orders are shipped within 24 hours by small package carriers such as UPS and actual UPS charges. PAYMENTS / APPLICABLE TAXES User represents and warrants that: (i) the credit card information supplied is true, correct and complete, (ii) charges incurred by the User will be honored by the User's credit card company, and (iii) User shall pay charges incurred by User at the rates in effect at the time incurred, including all applicable taxes. PRIVACY STATEMENT Danielle’s Protea Flower Design has created this privacy statement in order to demonstrate our firm commitment to privacy. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to bill the user for products and services. SECURITY This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We offer SSL (Secure Sockets Layer) encryption technology and PGP encryption in our checkout system. This procedure makes your account information unreadable from the time your order is submitted until the time it reaches us. To determine whether you are on a secure page in Netscape 3.0, look to see if the gold key in the lower left corner of the browser is connected and the blue background is highlighted. In Netscape 4.0 and Internet Explorer, you will see a padlock icon in the lower left and right corner respectively. If it is locked you are on a secure page. CORRECT/UPDATE This site gives users the following options for changing and modifying information previously provided. CONTACTING THE WEBSITE: If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Site Administrator Danielle’s Protea Flower Design P.O. Box 688 Makawao, Hawaii 96768 Tel: (808) 280-7083 eFax: (206) 495-1722